Shopping cart is empty.
 
Excuse Me The Survival Guide to Modern Business Etiquette
Excuse Me The Survival Guide to Modern Business Etiquette
"Both novice and experienced workers will find a wealth of business etiquette in a book that, instead of excusing bad behavior, could help prevent it from happening in the first place." -Foreword Reviews, 5 Star Review In today's workplace, good manners matter more than ever. Blending different generations, genders, and cultures brings energy and fresh perspectives to the workplace. But the flip side is an environment ripe for confusion and social blunders. Mix in increasingly open-plan workplaces and constant connectivity, and the chance that we'll unintentionally annoy or offend others increases exponentially. Exactly what are the rules these days Is it acceptable to text your boss at home What is the polite way to ask a colleague to take a distracting conversation behind closed doors What about the use of smartphones in meetings Merging classic rules of behavior with new realities of modern business, Excuse Me spotlights dozens of puzzling situations, with suggestions for bridging divides. The book untangles the nuances of: Meeting etiquette Interview expectations Proper office attire Electronic manners Privacy in tight spaces Eye contact and nonverbal cues Small talk Business dining Social media use Working remotely and flexibly And more. While the youngest employees might seem unruly, the oldest can seem rigid. Good manners create an atmosphere of respect, and smooth the way for everyone to succeed.

Title: Excuse Me The Survival Guide to Modern Business Etiquette
Author: THOMAS ROSANNE
Format: Hardback
Publishing status: Active
Publication date: 25/08/2017
Price: $38.00
RRP: $38.00
Imprint: Amacom
Publisher: Amacom
ISBN: 9780814437919
Temporarily out of stock
Price: $38.00
Financial Accounting A NZ Perspective 4ed
Financial Accounting A NZ Perspective 4ed
This book has been written primarily for accountancy students in their second year of study. It focuses on the practical aspects of intermediate financial accounting, complemented by a discussion of the underlying theory.This text is particularly suitable for students of the NZ Diploma in Business second-level Financial Accounting paper.Each chapter provides:* Learning objectives* Clear worked examples to illustrate methods* Real-life examples drawn from New Zealand company information* Chapter summaries* A comprehensive set of questions and exercises to test the reader's grasp of the contents.The text has been updated to meet the requirements of the New Zealand International Accounting Standards (NZ IASs), to March 2016.SupplementsAdditional resources to accompany this book, including supplementary questions, exercises and solutions, are availableonline at www.edify.co.nz/financial-accounting.

Title: Financial Accounting A NZ Perspective 4ed
Author: SMART MURRAY
Edition: 4
Format: Limp
Publishing status: Active
Publication date: 20/02/2017
Price: $130.00
RRP: $130.00
Imprint: Edify
Publisher: Edify Limited
ISBN: 9780947496449
Temporarily out of stock
Price: $130.00
Fish A Proven Way to Boost Morale & Improve Results
Fish A Proven Way to Boost Morale & Improve Results
An updated edition of the international bestseller with inspirational stories and new resources to transform your life.

Imagine a workplace where everyone chooses to bring energy, passion and a positive attitude to the job every day. In this engrossing parable, a fictional manager has the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team.

Seattle's Pike Place Fish is a world famous market that is wildly successful thanks to its fun, bustling, joyful atmosphere and great customer service. By applying ingeniously simple lessons learned from the Pike Place, our manager discovers how to energise and transform her workplace.

Addressing today's most pressing work issues with an engaging metaphor and an appealing message, FISH! offers wisdom that is easy to grasp, instantly applicable, and profound.

Title: Fish A Proven Way to Boost Morale & Improve Results
Author: LUNDIN STEPHEN C
Format: Paperback
Publishing status: Active
Publication date: 08/05/2014
Price: $25.00
RRP: $25.00
Imprint: Hodder
Publisher: Hodder & Stoughton General Div
ISBN: 9781444792805
Temporarily out of stock
Price: $25.00
Five Dysfunctions of a Team A Leadership Fable
Five Dysfunctions of a Team A Leadership Fable
In The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams. Kathryn Petersen, Decision Tech's CEO, faces the ultimate leadership crisis: Uniting a team in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni's utterly gripping tale serves as a timeless reminder that leadership requires as much courage as it does insight. Throughout the story, Lencioni reveals the five dysfunctions which go to the very heart of why teams even the best ones-often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team. Just as with his other books, Lencioni has written a compelling fable with a powerful yet deceptively simple message for all those who strive to be exceptional team leaders.

Title: Five Dysfunctions of a Team A Leadership Fable
Author: LENCIONI PATRICK M
Series: J B Lencioni Series
Format: Hardback
Publishing status: Active
Publication date: 18/04/2002
Price: $45.00
RRP: $45.00
Imprint: Jossey Bass
Publisher: John Wiley & Sons Inc
ISBN: 9780787960759
Temporarily out of stock
Price: $45.00
Five Stars The Communication Secrets to Get From Good to Great
Five Stars The Communication Secrets to Get From Good to Great
How to get to master the art of persuasion-from the bestselling author of Talk Like Ted.
Ideas don't sell themselves. As the forces of globalization, automation, and artificial intelligence combine to disrupt every field, having a good idea isn't good enough. Mastering the ancient art of persuasion is the key to standing out, getting ahead, and achieving greatness in the modern world. Communication is no longer a "soft" skill-it is the human edge that will make you unstoppable, irresistible, and irreplaceable-earning you that perfect rating, that fifth star.

In Five Stars, Carmine Gallo, bestselling author of Talk Like TED, breaks down how to apply Aristotle's formula of persuasion to inspire contemporary audiences. As the nature of work changes, and technology carries things across the globe in a moment, communication skills become more valuable-not less. Gallo interviews neuroscientists, economists, historians, billionaires, and business leaders of companies like Google, Nike, and Airbnb to show first-hand how they use their words to captivate your imagination and ignite your dreams.
In the knowledge age-the information economy-you are only as valuable as your ideas. Five Stars is a book to help you bridge the gap between mediocrity and exceptionality, and gain your competitive edge in the age of automation.

In Five Stars, you will also learn:
-The one skill billionaire Warren Buffett says will raise your value by 50 percent.
-Why your job might fall into a category where 75 percent or more of your income relies on your ability to sell your idea.
-How Airbnb's founders follow a classic 3-part formula shared by successful Hollywood movies.
-Why you should speak in third-grade language to persuade adult listeners.
-The one brain hack Steve Jobs, Leonardo da Vinci, and Picasso used to unlock their best ideas.

Title: Five Stars The Communication Secrets to Get From Good to Great
Author: GALLO CARMINE
Format: Paperback
Publishing status: Active
Publication date: 14/06/2018
Price: $35.00
RRP: $35.00
Imprint: Macmillan
Publisher: Pan Macmillan
ISBN: 9781509896776
Temporarily out of stock
Price: $35.00
Flip the Script Getting People to Think Your Idea is Their Idea
Flip the Script Getting People to Think Your Idea is Their Idea
This book will change the way you think about persuasion, and have you closing deals in no time.



These days, it's just not enough to make a great pitch. Over decades of being marketed, pitched, sold (and lied) to, we've grown resistant to sales persuasion. The moment we feel pressured to buy, we pull away. And if we're told what to think, our defences go up.



That's why Oren Klaff, bestselling author of PITCH ANYTHING, has devised a new approach to persuasion based on a simple insight: everyone trusts their own ideas. Instead of pushing your idea on your buyer, guide them to discover it on their own and they will get excited about it. They'll buy in and feel good about the chance to work with you. In FLIP THE SCRIPT, Klaff breaks down this insight into a series of actionable steps.

You will learn how to:



*Achieve Status Alignment: Use a status tip-off, a strategically placed remark that identifies you as an insider who can relate to your client's concerns.



*Close the Certainty Gap: Allay your buyer's fears about going into business with you by delivering a flash roll, proving your expertise in the domain.



*Present Your Idea as Plain Vanilla: Don't overhype your product as a first-of-its-kind solution. The more you emphasise the familiar, reliable elements of your product, the easier you make it for your buyer to say yes.



Packed with examples of the long-shot, often hilarious deals that Klaff has pulled off over the years, FLIP THE SCRIPT is the most entertaining, informative masterclass in dealmaking you'll find anywhere. It will transform your approach to pitching, leaving you fully prepared to raise money, seal deals and keep your cool in the toughest business situations.

Title: Flip the Script Getting People to Think Your Idea is Their Idea
Author: KLAFF OREN
Format: Trade Paperback
Publishing status: Active
Publication date: 27/08/2019
Price: $38.00
RRP: $38.00
Imprint: Little Brown & Co
Publisher: Little, Brown Book Group
ISBN: 9780349418865
Available stock: 1
Price: $38.00
Geek Girl Rising Inside the Sisterhood Shaking Up Tech
Geek Girl Rising Inside the Sisterhood Shaking Up Tech
Meet the women who aren't asking permission from Silicon Valley to chase their dreams. They are going for it-building cutting-edge tech startups, investing in each other's ventures, crushing male hacker stereotypes and rallying the next generation of women in tech. With a nod to tech trailblazers like Sheryl Sandberg and Marissa Mayer, Geek Girl Rising introduces readers to the fearless female founders, technologists, and innovators fighting at a grassroots level for an ownership stake in the revolution that's changing the way we live, work and connect. Readers will meet Debbie Sterling, inventor of GoldieBlox, the first engineering toy for girls, which topples the notion that only boys can build; peek inside YouTube sensation Michelle Phan's ipsy studios, where she is grooming the next generation of digital video stars while leading her own mega e-commerce beauty business; and tour the headquarters of The Muse, the hottest career site for millennials, and meet its intrepid CEO, Kathryn Minshew, who stared down sexism while raising millions of dollars to fund the company she co-founded. These women are the rebels proving that a female point of view matters in the age of technology and can rock big returns if you have a big idea and the passion to build it.

Title: Geek Girl Rising Inside the Sisterhood Shaking Up Tech
Author: CABOT HEATHER
Format: Paperback
Publishing status: Active
Publication date: 11/06/2018
Price: $28.00
RRP: $28.00
Imprint: St Martins Press
Publisher: St Martin's Press
ISBN: 9781250182005
Temporarily out of stock
Price: $28.00
Generations at Work Managing the Clash
Generations at Work Managing the Clash
This all-new edition of the seminal book on navigating the multigenerational workplace takes a fresh look at a growing challenge, now exacerbated by the youngest employees. With their micromanaged childhoods and tech addictions, Gen Yers require constant feedback-frustrating for the Me Generation that can't let go of the spotlight, and annoying for Gen Xers, sandwiched between the two. So how can you lead this motley group with their often incompatible work ethics, values, and styles Generations at Work lays bare the causes of conflict, and offers practical guidelines for managing the differences, including: In-depth interviews with members of each generation Best practices from companies bridging the generation gap Specific tips for each generation on how to handle the others A field guide for mentoring GenerationY For anyone struggling to manage a workforce with different ways of working, communicating, and thinking, Generations at Work is the answer.

Title: Generations at Work Managing the Clash
Author: ZEMKE RON
Format: Trade Paperback
Publishing status: Active
Publication date: 18/02/2013
Price: $30.00
RRP: $30.00
Imprint: Amacom
Publisher: Amacom
ISBN: 9780814432334
Temporarily out of stock
Price: $30.00
Going Social
Going Social
In the increasingly vital world of social media marketing, if you don't have a strong digital presence, it's like you're not even there. Going Social is an indispensable guide to taking advantage of digital marketing, reaching a critical number of prospective customers, and revitalizing your business's brand. You'll gain answers to the questions every marketer is asking, like How much is a Facebook "like" worth What are the best dashboards for monitoring multiple social channels simultaneously How do you keep it all going around the clock And which automation tools, promotional ads, scheduling platforms, and social media channels offer the greatest return on investment For more than a decade, author Jeremy Goldman has helped companies inject "social" into their marketing processes. He explains the ins and outs of platforms such as Facebook, Twitter, LinkedIn, Google+, Foursquare, Instagram, and Pinterest and teaches readers how to formulate a social strategy, pinpoint and cater to the right audience, give their brand a unique online voice, create relevant and engaging content, identify and reward influencers, build strong bonds with bloggers, become truly customer-centric, respond to negative feedback, use targeting to engage more effectively, turn employees into social marketers, and engage with ROI in mind.The digital landscape offers unprecedented opportunities to spread the word about products and services. While other businesses struggle to transition from traditional marketing to online engagement, you'll be enacting a social media strategy that magnifies customer loyalty. Featuring insights from entrepreneurs, social media directors, community managers, bloggers, and other experts, Going Social will teach you how to leverage our brave new social frontier.

Title: Going Social
Author: GOLDMAN JEREMY
Format: Trade Paperback
Publishing status: Active
Publication date: 11/11/2012
Price: $35.00
RRP: $35.00
Imprint: Amacom
Publisher: HarperCollins Focus
ISBN: 9780814432556
Available stock: 1
Price: $35.00
Grow 3x Increase Your Sales with Certainty
Grow 3x Increase Your Sales with Certainty
Whether you are a business owner, salesperson or entrepreneur, you are in the business of selling - and this book is here to help you. New Zealand sales and management consultant Logan Wedgwood shares the lessons and strategies he has learnt at the sales coalface and by working with large and small businesses to enhance their performance.

Learn how to: maximise your strengths and those of your team; set goals and achieve them; build habits that will help you grow your business with certainty; implement sales strategies that work; maintain momentum and enhance your productivity.

Organised into three key sections: Mind, Momentum and Mastery, this is a highly readable insight into the mistakes that salespeople make, and the changes that can lead them to deliver better results for themselves and their customers.

Packed with case studies, practical exercises, resources and workshops for business leaders and their teams, Grow 3X is an essential resource for anyone looking to maximise sales and grow their business. Logan Wedgwood candidly shares his own missteps and the lessons he has learned since he first embarked on a sales career, selling burglar alarm systems door-to-door.

Title: Grow 3x Increase Your Sales with Certainty
Author: WEDGWOOD LOGAN
Format: Trade Paperback
Publishing status: Active
Publication date: 08/03/2019
Price: $35.00
RRP: $35.00
Imprint: Miscellaneous
Publisher: Point Publishing Limited
ISBN: 9780473457167
Available stock: 2
Price: $35.00
Growth IQ Master the 10 Paths to Grow Your Business
Growth IQ Master the 10 Paths to Grow Your Business
Tiffani Bova, the Growth and Innovation Evangelist at Salesforce, draws on her expertise as a consultant and practitioner to devise a new framework for business leaders looking to pursue growth. We're witnessing an age of endless customisation, and growth strategy is no exception. There's no one size fits all strategy; a winning strategy for one business may spell doom for another.

Bova breaks down the strategies deployed by a wide range of companies to show you how:

* GE and John Deere have lasted over a century and continue to thrive by combining their strategy of innovative product development with a renewed focus on R&D and customer experience.
* Marvel transformed from a struggling comic book publisher to a global entertainment behemoth by realigning their market penetration strategy to focus on comic book characters, instead of just comic books.
* Gateway's attempt at market expansion into brick-and-mortar retail led to its failure, while the same move by Apple has accelerated its growth.

Title: Growth IQ Master the 10 Paths to Grow Your Business
Author: BOVA TIFFANI
Format: Trade Paperback
Publishing status: Active
Publication date: 09/08/2018
Price: $38.00
RRP: $38.00
Imprint: Macmillan
Publisher: Pan Macmillan
ISBN: 9781529004670
Temporarily out of stock
Price: $38.00
HBR Guide for Women at Work HBR Guide Series
HBR Guide for Women at Work HBR Guide Series
A guide for women on how to overcome barriers in the workplace and move into leadership positions.

As a woman, you may not be reaching the levels of leadership you desire. Despite the many efforts by organizations and managers alike, unconscious bias and assumptions are still working against you. How can you plan a career as an aspiring leader if you can't get promoted?



The HBR Guide for Women at Work will help you identify and overcome the factors that are preventing you from achieving your goals. It provides practical tips and advice so you can face gendered stereotypes head on, make yourself visible for opportunities, and demonstrate your leadership potential.

Title: HBR Guide for Women at Work HBR Guide Series
Author: REVIEW HARVARD BUSINESS
Series: HBR Guide
Format: Trade Paperback
Publishing status: Active
Publication date: 13/11/2018
Price: $35.00
RRP: $35.00
Imprint: Harvard Business Review
Publisher: Harvard Business Review Press
ISBN: 9781633693364
Temporarily out of stock
Price: $35.00