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Changing the Conversation
Changing the Conversation
You can't change how other people act in a conflict, and often you can't change your situation. But you can change what you do.

Changing the Conversation is a graphic, two-colour manual that teaches essential strategies for resolving conflict in your life. Breaking the process down into 17 easy-to-grasp principles, it shows how you can facilitate listening and speaking, build useful dialogue and look for ways forward.

Clearly explained, and filled with real-life examples and practical exercises that allow you to test the strategies as you read, Changing the Conversation will show you how to step out of destructive patterns, discover new ways to approach problems, create useful dialogue in difficult situations, and find long-lasting solutions for conflicts.

Title: Changing the Conversation
Author: CASPERSEN DANA
Format: Trade Paperback
Publishing status: Active
Publication date: 28/01/2015
Price: $37.00
RRP: $37.00
Imprint: Profile Books
Publisher: Profile Books Ltd
ISBN: 9781781254691
Temporarily out of stock
Price: $37.00
Chasing Digital: A Playbook for the New Economy
Chasing Digital: A Playbook for the New Economy
Learn how to succeed in the digital economy

The paradigms of big business have changed. Business models that were once lucrative now seem to barely move the needle. Incumbents of the old guard find themselves superseded by new, digitally-charged, data-fuelled organisations that leverage platform-based business models. How can pre-digital businesses survive? They're loaded with resources, brand power and deeply embedded networks, they just need a new playbook. Chasing Digital is that playbook.

Outlining a clear and detailed framework, this book is designed to help leaders re-design their organisation from the bottom up by leveraging their strengths to create a new competitive advantage in the digital economy. From laying the foundations of transformation: developing a considered strategy, growing a conducive culture and building a receptive organisational design; to building core digital capabilities: taking advantage of data, harnessing artificial intelligence and embracing appropriate platforms; to adapting the accelerators of change: navigating board expectations, mitigating potential roadblocks and making the right investments, this playbook will give you the tools and mindsets needed to not only survive but to thrive and leave a legacy for future leaders.



Integrate technology into your business strategy and culture
Prioritise and manage your company's digital transition
Create opportunities for fast and intentional digital growth
Learn how to minimise friction with stakeholders

Cut through the jargon and hype, and focus on what is critical to undertaking a truly successful, company-wide, digital transformation. In a world where digital is changing everything, Chasing Digital will help your organisation to transition beyond old business models to adopt the new digital paradigm and a new era of business. Embrace the chase.

Title: Chasing Digital: A Playbook for the New Economy
Author: STEVENS
Publishing status: Active
Publication date: 09/07/2018
Price: $38.00
RRP: $38.00
Imprint: Jacana
Publisher: John Wiley & Sons Australia Lt
ISBN: 9780730358633
Available stock: 1
Price: $38.00
Coach Your Team
Coach Your Team
It has never been a more challenging time for managers and leaders to maintain a happy, healthy workforce. The pace of change and increasing uncertainty in most industries has resulted in a rapid increase in stress and anxiety in the workplace, and most organizations are poorly equipped to respond to these challenges in a meaningful and supportive way.

Penguin Business Experts- Coaching is a practical guide for leaders who want to foster a culture where everyone has a chance to flourish, create and innovate while being happy and more resilient. It draws on cutting-edge evidence-based techniques in coaching that focus on developing mindfulness and compassion in leaders, their employees and throughout their organisation with case studies of best practice from around the world. It covers everything you need to know to develop your own approach to coaching starting with learning how to coach yourself through to techniques to foster a coaching culture rooted in mindfulness and compassion within your team, and ultimately your organisation.

Title: Coach Your Team
Author: HALL LIZ
Series: Penguin Business Experts Series
Format: Paperback
Publishing status: Active
Publication date: 26/09/2019
Price: $28.00
RRP: $28.00
Imprint: Penguin Books
Publisher: Penguin Books Ltd
ISBN: 9780241396452
Available stock: 1
Price: $28.00
Communication How to Connect with Anyone
Communication How to Connect with Anyone
Communicate more easily and effectively in any situation!


Every day, you have the opportunity to interact with people in different areas of your life; in public, at work and at home, with colleagues and clients, with friends and family.


Your ability to exchange ideas and opinions with other people, understand their thoughts and feelings, their point of view and solve problems between you depends on how effectively you're able to communicate.


But being understood, and understanding others is not always easy!


Communication is a dynamic, complex process, influenced by all the complexities and differences in human motivation and behaviour. Communication: How to Connect with Anyone will help you connect with others, build friendships and develop better relationships with colleagues and clients, friends and family.


This engaging, practical guide shares everything you need to know to develop empathy and rapport with others, and feel confident about communicating with a diverse range of people.


This book will help you:





Identify, understand and overcome the barriers to communication

Explain yourself clearly and be able to manage other people's responses - whatever they are

Know what to say to get others to open up to you

Learn how to read between the lines and get a better insight into how others feel, what they do and don't want

Learn how to persuade and influence others



Communication: How to Connect with Anyone is a valuable guide for anyone who wishes to communicate effectively, clearly and successfully in all aspects of life.

Title: Communication How to Connect with Anyone
Author: HASSON GILL
Format: Paperback
Publishing status: Active
Publication date: 23/08/2019
Price: $27.00
RRP: $27.00
Imprint: Capstone
Publisher: John Wiley and Sons Ltd
ISBN: 9780857087508
Temporarily out of stock
Price: $27.00
Company of One Why Staying Small is the Next Big Thing for Business
Company of One Why Staying Small is the Next Big Thing for Business
What if the real key to a richer and more fulfilling career was not to create and scale a new start-up, but rather, to be able to work for yourself, determine your own hours, and become a (highly profitable) and sustainable company of one? Suppose the better-and smarter-solution is simply to remain small? Company of One is a refreshingly new approach centered on staying small and avoiding growth, for any size business. Not as a freelancer who only gets paid on a per piece basis, and not as an entrepreneurial start-up that wants to scale as soon as possible, but as a small business that is deliberately committed to staying that way. By staying small, you can have freedom to pursue more meaningful pleasures in life, and avoid the headaches that result from dealing with employees, long meetings, or worrying about expansion. Company of One introduces this unique business strategy and explains how to make it work for you, including how to generate cash flow on an ongoing basis.Paul Jarvis left the corporate world when he realized that working in a high-pressure, high profile world was not his idea of success. Instead, he now works for himself out of his home, and lives a much more rewarding and productive life. He no longer has to contend with an environment that constantly demands more productivity, more output, and more growth.In Company of One, Jarvis explains how you can do the same, including planning to set up, determining desired revenues and keeping clients happy, and of course, doing all this on your own.

Title: Company of One Why Staying Small is the Next Big Thing for Business
Author: JARVIS PAUL
Format: Trade Paperback
Publishing status: Active
Publication date: 08/01/2019
Price: $40.00
RRP: $40.00
Imprint: Penguin Books
Publisher: Penguin Books Ltd
ISBN: 9780241380222
Temporarily out of stock
Price: $40.00
Corporate Startup
Corporate Startup
Winner of the 2018 CMI Management Book of the Year Award for Innovation and Entrepreneurship.



There is now more pressure on established companies to innovate. The principles and practices outlined in this book provide companies with a blueprint of how to manage innovation while they execute on their core business. The Corporate Startup provides frameworks, visualisations, templates, tools and methods that can be easily applied to develop new products and business models.

'A key reading for leaders that outlines how to effectively innovate for the future and boost growth while running the core business.' - Alex Osterwalder, co-author of Business Model Generation

'This playbook uses illustrated step-by- step guides to lead the reader through the processes to create an ecosystem that nurtures innovation at every level in a business.' - Jury CMI Management Book of the Year

'Big companies need to innovate or die. The question is how. Companies need a playbook; a process by which they can start the process of transforming their organizations into innovation engines. The Corporate Startup is that playbook. It provides a proven methodology - applying Lean Startup principles and more - for building a culture of innovation.' - Ben Yoskovitz, co-author of Lean Analytics and founding partner at Highline BETA

Title: Corporate Startup
Author: VIKI TENDAYI
Format: Limp
Publishing status: Active
Publication date: 01/03/2019
Price: $48.00
RRP: $48.00
Imprint: Miscellaneous
Publisher: Vakmedianet Management bv
ISBN: 9789462763074
Available stock: 1
Price: $48.00
Curse of Bigness How Corporate Giants Came to Rule the World
Curse of Bigness How Corporate Giants Came to Rule the World
We're three decades into a global experiment: what happens when the major nations of the world weaken their control on the size and power of corporate giants and allow unrestricted expansion?

In The Curse of Bigness, Tim Wu exposes the threats monopolies pose to economic stability and social freedom around the world. Aided by the globalization of commerce and finance, in recent years we have seen takeovers galore that make a mockery of the ideals of competition and economic freedom. Such is the 'curse of bigness': stifled entrepreneurship, stalled productivity, dominant tech giants like Facebook and Google, and fewer choices for consumers.

Urgent and persuasive, this bold manifesto argues that we need to rediscover the anti-monopoly traditions that brought great peace and prosperity in the past.

Title: Curse of Bigness How Corporate Giants Came to Rule the World
Author: WU TIM
Format: Hardback
Publishing status: Active
Publication date: 07/05/2020
Price: $33.00
RRP: $33.00
Imprint: Atlantic Books
Publisher: Atlantic Books
ISBN: 9781838950828
Available stock: 2
Price: $33.00
Dare to Lead Brave Work Whole Hearts Tough Conversations.
Dare to Lead Brave Work Whole Hearts Tough Conversations.
In her #1 NYT bestsellers, BrenU Brown taught us what it means to dare greatly, rise strong and brave the wilderness. Now, based on new research conducted with leaders, change makers and culture shifters, she's showing us how to put those ideas into practice so we can step up and lead.

Leadership is not about titles, status and power over people. Leaders are people who hold themselves accountable for recognising the potential in people and ideas, and developing that potential. This is a book for everyone who is ready to choose courage over comfort, make a difference and lead.

When we dare to lead, we don't pretend to have the right answers; we stay curious and ask the right questions. We don't see power as finite and hoard it; we know that power becomes infinite when we share it and work to align authority and accountability. We don't avoid difficult conversations and situations; we lean into the vulnerability that's necessary to do good work.

But daring leadership in a culture that's defined by scarcity, fear and uncertainty requires building courage skills, which are uniquely human. The irony is that we're choosing not to invest in developing the hearts and minds of leaders at the same time we're scrambling to figure out what we have to offer that machines can't do better and faster. What can we do better? Empathy, connection and courage to start.

BrenU Brown spent the past two decades researching the emotions that give meaning to our lives. Over the past seven years, she found that leaders in organisations ranging from small entrepreneurial start-ups and family-owned businesses to non-profits, civic organisations and Fortune 50 companies, are asking the same questions-

How do you cultivate braver, more daring leaders? And, how do you embed the value of courage in your culture?

Dare to Lead answers these questions and gives us actionable strategies and real examples from her new research-based, courage-building programme.

BrenU writes, 'One of the most important findings of my career is that courage can be taught, developed and measured. Courage is a collection of four skill sets supported by twenty-eight behaviours. All it requires is a commitment to doing bold work, having tough conversations and showing up with our whole hearts. Easy? No. Choosing courage over comfort is not easy. Worth it? Always. We want to be brave with our lives and work. It's why we're here.'

Title: Dare to Lead Brave Work Whole Hearts Tough Conversations.
Author: BROWN BRENE
Format: Paperback
Publishing status: Active
Publication date: 09/10/2018
Price: $38.00
RRP: $38.00
Imprint: Vermilion London
Publisher: Ebury Publishing
ISBN: 9781785042140
Available stock: 1
Price: $38.00
Data Driven Marketing
Data Driven Marketing
NAMED BEST MARKETING BOOK OF 2011 BY THE AMERICAN MARKETINGASSOCIATION
How organizations can deliver significant performance gainsthrough strategic investment in marketing
In the new era of tight marketing budgets, no organization cancontinue to spend on marketing without knowing what's working andwhat's wasted. Data-driven marketing improves efficiency andeffectiveness of marketing expenditures across the spectrum ofmarketing activities from branding and awareness, trail andloyalty, to new product launch and Internet marketing. Based on newresearch from the Kellogg School of Management, this book is aclear and convincing guide to using a more rigorous, data-drivenstrategic approach to deliver significant performance gains fromyour marketing.
* Explains how to use data-driven marketing to deliver return onmarketing investment (ROMI) in any organization * In-depth discussion of the fifteen key metrics every marketershould know * Based on original research from America's leading marketingbusiness school, complemented by experience teaching ROMI toexecutives at Microsoft, DuPont, Nisan, Philips, Sony and manyother firms * Uses data from a rigorous survey on strategic marketingperformance management of 252 Fortune 1000 firms, capturing $53billion of annual marketing spending * In-depth examples of how to apply the principles in small andlarge organizations * Free downloadable ROMI templates for all examples given in thebook
With every department under the microscope looking for results,those who properly use data to optimize their marketing are goingto come out on top every time.

Title: Data Driven Marketing
Author: JEFFERY MARK
Format: Hardback
Publishing status: Active
Publication date: 19/02/2010
Price: $49.00
RRP: $49.00
Imprint: John Wylie & Sons
Publisher: John Wiley and Sons Ltd
ISBN: 9780470504543
Temporarily out of stock
Price: $49.00
Delivering Happiness
Delivering Happiness
Title: Delivering Happiness
Author: HSIEH TONY
Format: Trade Paperback
Publishing status: Active
Price: $30.00
RRP: $30.00
Imprint: Miscellaneous
ISBN: 9780446585323
Temporarily out of stock
Price: $30.00
Delivering Happiness
Delivering Happiness
#1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER


Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . .


Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.
To learn more about the book, go to www.deliveringhappinessbook.com.

Title: Delivering Happiness
Author: HSIEH TONY
Format: Trade Paperback
Publishing status: Active
Publication date: 19/03/2013
Price: $41.00
RRP: $41.00
Imprint: Grand Central
Publisher: Little, Brown & Company
ISBN: 9780446576222
Temporarily out of stock
Price: $41.00
Diabetes & Keeping Fit For Dummies
Diabetes & Keeping Fit For Dummies
The fitness guide no person with diabetes should be without


Nearly one in 11 people in the United States are affected by diabetes, a staggering number with both personal and social costs. If you re one of these millions of people with diabetes or prediabetes, the American Diabetes Association recommends two types of physical activity as primary components of your self-care: aerobic exercise and strength training. Featuring everything from a starter walking plan to strength and resistance training plans, Diabetes & Keeping Fit For Dummies offers all the guidance and step-by-step instruction you need to make exercise a priority in your diabetes management.


Exercise improves fitness, increases insulin sensitivity, maintains bone health, helps in weight management, and improves sleep patterns. Who can t benefit from those things? This informative, down-to-earth guide shows you how to incorporate exercise into your routine, even if you haven t been in a gym since high school.





Ease your way into more physical activity


Set realistic goals and chart and evaluate your progress


Modify your diet to manage diabetes more efficiently





If you re affected by diabetes, there s no time like the present to get moving!

Title: Diabetes & Keeping Fit For Dummies
Author: AMERICAN DIABETES ASSOCIATION
Format: Limp
Publishing status: Active
Publication date: 19/01/2018
Price: $38.00
RRP: $38.00
Imprint: Dummies
Publisher: John Wiley & Sons Inc
ISBN: 9781119363248
Available stock: 1
Price: $38.00